Frequently Asked Questions

When an email is sent with [encrypt] in the subject line, you will need to decrypt the email in order to read it. This email should instruct you to open the attachment called “SecureMessageAtt.html”. When you open the attachment, you are prompted to click a button to read the message. If it is the first time you have opened an encrypted message, you will be prompted to register in the Proof Point email encryption system. This is a one-time registration process and is required in order to view the encrypted message. Detailed instructions outlining how to open an encrypted email and how to register to receive encrypted emails can be found at http://dss.mo.gov/encrypt.htm.

Check your TRASH, JUNK or GARBAGE folder in your e-mail. If you find the e-mail from ‘Istd.Childcareprovider@dss.mo.gov’ open it and click the ‘Click To Login’ link to authenticate your account. OTHERWISE,
Email CD.ASKCCOIS@dss.mo.gov or call your local Child Care Provider Relations Unit (CCPRU). Go to http://www.dss.mo.gov/cd/childcare/pdf/ccpru-expansion.pdf to locate your local CCPRU.

The child is not authorized for the days that are marked out with an asterisk (*). You need to enter and submit attendances for calendar days that are not marked out so a partial payment can be processed. You may submit a payment resolution request for evaluation of the days that are marked out on your electronic invoice. The family's worker determines payment for these days. If the worker enters a new authorization, a new invoice for the child will appear on-line within two (2) business days.

You must register for the child care online invoicing system prior to the 19th day of the current month to receive invoices online for that month. If you registered after the 19th day of the current month, you will be mailed a paper invoice for the current month and no names will appear on the attendance detail page. Your online invoice will be available for you to enter attendances as shown below in the example:

	Registration On or Before	02/19/12:	February invoices will appear beginning March 1st
	Registration After	02/19/12:	March invoices will appear beginning April 1st

Once you submit your children’s attendances for the month, no children’s names will appear on the attendance detail page until the 1st day of the next month.

The online invoice shows all of the children that were approved for state paid child care services through the Family Support and Children’s Divisions. The invoice shows all children that were approved for care at your facility as of the last day of the previous month. If you believe that a child in your care is eligible for state paid child care but does not appear on your invoice, you must contact your Child Care Provider Relations Unit for resolution. Go to http://www.dss.mo.gov/cd/childcare/pdf/ccpru-expansion.pdf to locate your local CCPRU.

Sign on to the CCOIS with your DVN and password.
Successful sign-on takes you to the Attendance Detail page or the Message Page in which case Click on ‘Go to Attendance Details’ in the lower right corner of the page.
Select the ‘Change Password’ link at the top of the Attendance Detail page. The Change Password page opens.
Type your current password in the ‘Old Password’ box.
Type your new password in the ‘New Password’ box.
Re-type your new password in the last box and click on ‘OK’.
A pop-up window appears to confirm the change password action.
Click on ‘OK’ if you wish to assign a new password, or Click on ‘Cancel’ if you wish to keep your current password.
Once you click on ‘OK’ to change your password, the message ‘Your password was successfully changed’ appears.
Click on ‘OK’ to return to the Attendance Details page.

Sign On to CCOIS with your DVN and password.
Successful sign-on takes you to the Attendance Detail page or the Message Page in which case Click on 'Go to Attendance Details’ in the lower right corner of the page.
Select the ‘Change Profile’ link at the top of the Attendance Detail Page. The Change Profile page opens.
Update the email address box with your new address.
If you do not need to make other changes, click on ‘OK’.
You will receive an email message from ‘Istd.Childcareprovider@dss.mo.gov’ that confirms your new email and contains the authentication code for your new email address. Select the ‘Click To Login’ link, OR
Sign On to CCOIS with your user ID and password and then click on ‘OK’.
Enter your new authentication code in the box.

Sign On to the CCOIS with your DVN and password.
Successful sign-on takes you to the attendance detail page or the message page in which case Click on ‘Go to Attendance Details’ in the lower right corner of the page.
Select the ‘Change Profile’ link at the top of the attendance detail page. The change profile page opens.
If you wish to end your account with CCOIS and begin receiving paper invoicing again, Click on ‘Paper Invoice’ and then Click on ‘OK’.
If you make this change on or prior to the 19th day of the current month, your next regular invoice will be a paper invoice that you receive in the mail. Otherwise, your invoice will appear on-line for one more month.

Submitted child attendance and payments may not always match because the Child Care Online Invoice System compares the attendance that you entered with the child’s actual eligibility. For Example: Ten absence days were submitted for one child. The state maximum for payment is three to five absences per child per month. The Child Care Online Invoice System reviews the number of attendance days and submits the allowable for payment processing.

Holidays must be selected and submitted using the calendar icon on the attendance detail page prior to saving attendance.
If you do not claim a holiday, you will be reminded with a pop-up message the first time you attempt to save a child on a new month. Click on 'OK' to go to the calendar to select holidays. Click on 'Cancel' if you do not wish to claim a holiday for that month.
When you claim a holiday, you will need to enter a 'V' either in the day or evening/weekend attendance box that corresponds to the holiday date(s) you selected from the calendar.
If you need to add, delete, or change a holiday, you must contact your local Child Care Provider Relations Unit. Go to http://www.dss.mo.gov/cd/childcare/pdf/ccpru-expansion.pdf to locate your local CCPRU.

You must select the ‘New User' link on CCOIS home page to begin the registration process. A page titled ‘Enter Provider Details to Register’ should appear. OTHERWISE,
When you are entering data to register be sure to enter the Tax ID or SSN with dashes. OTHERWISE,

The Tax ID you are entering is different than the tax identification number known to the Child Care Provider Relations Unit (CCPRU). Call your CCPRU to confirm that the tax identification numbers are different. To find your local CCPRU go to http://www.dss.mo.gov/cd/childcare/pdf/ccpru-expansion.pdf. To update the information with your local CCPRU, you must submit your business name, your DVN, your telephone number, and proof of the correct tax identification number by mail or fax to:

Fax #: (573) 526-9586	OR	Department Of Social Services
		Children’s Division
		Early Childhood and Prevention Services Section
		PO Box 88
		Jefferson City, MO 65103-0088

Acceptable proof of your Federal EIN must come from the Internal Revenue Service and must include your business or corporation name and your Federal EIN.
Acceptable proof of your Social Security Number is a legible photo copy of your SS card or a current driver's license with the Social Security Number printed on the card.
Sometimes documents are very dark when faxed. Please be sure that the copy of your SS card or driver's license is very clear before you fax.

No. If a large number of children appear on your monthly invoice, you may submit small groups of attendances each day. Payment processing of all submitted attendance occurs after 5:00 P.M. each business day. You may submit, confirm and do a final submission several times throughout the day. The Child Care Online Invoice System captures all of your entries for the day and sends them for processing as one payment. If you submitted attendances on different business days, each submission will have its own payment date. Your submission date and time is on your confirmation email sent to you each time you send attendance through the final attendance submission process.

The Child Care Online Invoicing System (CCOIS) site requires that you permit Pop-ups to use the site.

The only Browser that the Child Care Online Invoicing System (CCOIS) programming supports is Internet Explorer (IE) 6.0 or higher.

may

not

Minimize the ISP software and open the version of Internet Explorer (IE) that came with the computer.
Click on the START BUTTON and find Internet Explorer (IE) in the list of PROGRAMS.
Open that version of IE and enter the web address - www.dss.mo.gov
Make sure that the browser is IE and not another browser such as AOL, Netscape, Mozilla, Firefox, etc.

CCOIS uses a type of Security Certificate that is not one of the types of Security Certificates automatically recognized by Microsoft IE. MS IE Browser versions older than the IE 7.0 version displayed a warning in a Pop-Up box that would permanently go away after choosing OK. The new versions IE 7.0 and higher display this warning as an entire Web Page. Therefore, when using IE 7.0 or higher there will be a web page displayed with a warning about the certificate error.

1. Have your local Computer Technician, who is familiar with your computer; install the certificate on your system. After installation of the Certificate the warning page will no longer appear on your system.

2. Use the second link on the website "Go to site (Not Recommended).” This warning page will appear every time you use the CCOIS site, but using the link will not affect your system in any way.

Child Care Providers needing a correction payment need to complete a Child Care Provider Payment Resolution Request form. The provider should submit the payment resolution request form along with their attendance records for the specific payment request. Go to http://www.dss.mo.gov/cd/info/forms/ to download the Child Care Provider Payment Resolution Request CD-147.

Department of Social Services

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